Stakeholder Engagement
The Company recognizes that sustainable business operations must consider the impacts and expectations of all related stakeholder groups.
Therefore, it has conducted analysis and identification of stakeholders who have direct and indirect relationships with the business value chain, categorizing them into 8 main groups: customers, Suppliers, employees, shareholders, business partners, property lessors, communities and society, and government agencies. To ensure effective stakeholder management
The Company has established systematic work processes following the sustainability data development framework of the Stock Exchange of Thailand, which encompasses annual stakeholder analysis reviews, development of appropriate participation channels and communication methods, as well as systematic establishment of approaches to respond to each group's expectations. The assessment results are presented to the Board of Directors with continuous monitoring. Furthermore, participation in the sustainability data development project with the Stock Exchange has enabled the Company to receive guidance and support from experts, which confirms that the Company's work processes comply with standards and best practices, leading to effective and successful development of strategies and implementation of sustainable business plans.
The Company conducts sustainability materiality analysis by referencing the approach of the Stock Exchange of Thailand and international reporting standards (Global Reporting Initiative: GRI Standards). The Company has collected and analyzed data from various sources, including comparisons with companies in the same or similar industries both domestically and internationally, ESG Metrics for the services sector from the Stock Exchange of Thailand, as well as data from credit rating institutions such as MSCI and S&P Global, and considers comparisons with the previous year's prioritization results, alongside consideration of business context changes arising from various factors such as business direction, stakeholder behavior, and government policies to establish clear sustainability issues for annual impact assessment and prioritization.
Analysis of Stakeholders in the Business Value Chain
The company places importance on both internal and external stakeholders, having analyzed and identified stakeholders who have direct and indirect relationships with the business value chain in order to manage these relationships appropriately.